Returns and complaints

If goods are shipped within the European Union, you have the right to cancel or return your order within 14 days without giving any reason. To be eligible for a return, the product must be in the same condition in which you received it — unused, undamaged, and in its original packaging. You will also need proof of purchase.

To initiate a return, please contact us at info@kc-editions.com. If your return is approved, we will notify you by email and inform you where to send or bring the shipment. Items sent back without a prior return request will not be accepted.

Please note that returns must be sent or delivered in person to the following address:

KC Editions, Pařížská 30, Praha 1, 110 00, Czech Republic.

The cost of returning goods is borne by the buyer.

If you have any questions regarding returns, please contact us at info@kc-editions.com.

Please inspect your order upon receipt and contact us immediately if the product is damaged or if you receive the wrong item, so we can resolve the issue as quickly as possible. Report any shipping issues no later than two days after receiving your order. Claims made later will not be accepted.

Some types of products cannot be returned: custom-made products, personalized items, and made-to-order pieces. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns of gift vouchers.

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@kc-editions.com.